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Delivery Information

DELIVERY CHARGES AND TIME

UK Delivery: Free for Order £50 or more, £2.5 for Order under £50 (up to 1-7 Days)

Europe: Free for Order £100 or more, £8.00 for Order under £100 (up to 1-2 Weeks)

Rest of the World: Free for Order £100 or more, £8.00 for Order under £100 (up to 1-3 Weeks)

DELIVERY INFORMATION

UK Delivery

UK Delivery costs free and will be sent via Royal Mail 1st class signed for.

We aim to dispatch all orders average or 3 working days, up to 5 working days but as all our jewellery is made to order, sometimes it may take longer to be delivered. We will notify you if it will take longer than 5 working days.

If you do would like to receive your order by a certain date please contact us at info@momocreatura.com to see if we can accommodate this. All payments must be received and authorised before shipment.

International Delivery

International delivery costs £8 for order under £100 and Fee for Order £100 or more. Your order will be sent via Royal Mail recorded mail either 'International tracked' or 'International Tracked and Signed' 

We aim to dispatch all orders average of 3 working days , up to 5 working days in Europe, and rest of the world but as all our jewellery is made to order, sometimes it may take longer to be delivered. We will notify you if it will take longer than 5 working days.

If you do would like to receive your order by a certain date please contact us at info@momocreatura.com to see if we can accommodate this.

Once we dispatch an order it would take around 3-5 working days to Europe, and 5-7 working days to rest of the world. For more info please refer to the link below.

http://www.royalmail.com/international-delivery/international

Shopping

momocreatura products are sold in Pounds Sterling on a delivery duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and customers are advised to check these details themselves before placing the order.

Signing For Your Delivery

A signature will be required on delivery of your order.

Tracking your Parcel

When your order is shipped, you will receive an email to confirm that your items have been dispatched. Please note, we cannot be held responsible for any third party involvement where delays occur to deliveries. If you are concerned you have not received your parcel please contact us via email at info@momocreatura.com

PACKAGING

Your jewellery will be sent to you in a black box with momocreatura logo. 

LATE AND LOST DELIVERIES

If your delivery has been delayed, then please contact us and we will provide you with the tracking number to enable you to chase it up with the Royal Mail.

We cannot refund or replace lost items until 20 working days after the date of dispatch (30 days for international items) - this is when the Royal Mail classes items as being lost.

International delivery - When items are sent to another country, your parcel is often handled by more than one postal service. When we send a parcel abroad, the actual delivery of the item will be the responsibility of the postal service in the country the items are going to. Delays can often be caused by customs checks, which can sometimes take up to 1-2 weeks.

Items not received but tracked as being delivered - This frequently happens when items are delivered to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. In these cases, you can request a proof of delivery certificate from the Royal Mail (www.royalmail.com) by filling in a signature request form. Please note that we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to your home address.

momocreatura cannot be held responsible for goods that are lost or delayed in transit.