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Delivery Information

SHIPPING & MAKING TIMES

All momocreatura jewellery is carefully handcrafted in our studio in London.

We aim to dispatch our orders average of 2-4working days but as most of our jewellery is made to order sometimes it may take longer to be delivered. We will notify you if it will take longer than flowing lead-times unless it's stated in the product page.

Silver items: Aim to dispatch within 1-5working days after receipt of your order.

Gold Vermeil or Stone Set Silver items: Aim to dispatch within 1- 7working days after receipt of your order.

Stone Set Gold Vermeil or Solid Gold items: Aim to dispatch within 1-3 weeks after receipt of your order.

If your order is urgent and want to receive by a certain date please contact us before you place an order at  info@momocreatura.com  to see if we can accommodate this.

 

UK Delivery

Standard Delivery: Free for Order £75 or more, £2.50 for Order under £75. Delivery takes around 1-4 working Days after we dispatch your order (Royal Mail Signed For)

Express Delivery: £4.50 for Order £75 or more, £7.00 for Order under £75. Delivery takes 1 Day after we dispatch your order (Royal Mail Special Delivery)

Collect in Studio: Free. We will email you as soon as your order is ready and you can make an appointment for your collection in our studio/showroom in Shoreditch, London.

 

INTERNATIONAL Delivery 

(Please note USA and some countries can take longer due to customs regulations and delays)

EUROPE

Standard Delivery: Free for Order £100 or more, £8.00 for Order under £100. Delivery takes around 3-5 working Days after we dispatch your order (Royal Mail ‘International Track & Signed’ or 'International tracked’)

Express Delivery: £15.00 for Order £100 or more, £25.00 for Order under £100. Delivery takes 1-3 working Days after we dispatch your order  (DHL Express)

USA

Standard Delivery: Free for Order £100 or more, £8.50 for Order under £100. Delivery takes around 5-7 working Days after we dispatch your order. (Royal Mail ‘International Track & Signed’)

Express Delivery: £12.00 for Order £100 or more, £20.00 for Order under £100. Delivery takes 1-3 working Days after we dispatch your order  (DHL Express)

REST OF WORLD

Standard Delivery: Free for Order £100 or more, £8.50 for Order under £100. Delivery takes around 5-7 working Days after we dispatch your order (Royal Mail ‘International Track & Signed’ or 'International tracked’)

Express Delivery: £16.00 for Order £100 or more, £26.00 for Order under £100. Delivery takes 1-3 working Days after we dispatch your order (DHL Express)

 

Customs and Duties

momocreatura products are sold in Pounds Sterling on a delivery duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and customers are advised to check these details themselves before placing the order.

Tracking your Parcel

When your order is shipped, you will receive an email to confirm that your items have been dispatched. Please note, we cannot be held responsible for any third party involvement where delays occur to deliveries. If you are concerned you have not received your parcel please contact us via email at info@momocreatura.com We will do our best to accommodate.

PACKAGING

Your jewellery will be sent to you in a black box with momocreatura logo.